FAQs

1. What is Livaro?

Livaro is a one-stop online store offering a wide variety of products including fashion, home essentials, beauty care, tech gadgets, health & fitness items, pet accessories, and more. We aim to make shopping easy, convenient, and enjoyable.

2. Do you ship internationally?

Yes! We ship worldwide. Shipping costs are calculated at checkout based on your location and the items in your order.

3. How long does delivery take?

Orders are typically processed and delivered within 12 to 15 business days. Once your order has been dispatched, you’ll receive a tracking number to follow its journey.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your delivery status online, or track your order directly through our Track Your Order page. 

5. Can I cancel or change my order?

Yes — you can cancel or modify your order before it has been shipped. Please contact us as soon as possible on our Contact Us page.

6. What is your return or refund policy?

We offer a 30-day return policy from the date you receive your item.

To be eligible for a return:

  • Item must be unused, unworn, with tags, and in original packaging
  • You must provide proof of purchase

To start a return, please contact us through our Contact Us page.Returns sent without approval will not be accepted.

7. What if my item is damaged or incorrect?

Please inspect your order upon arrival and Contact Us immediately if:

  • Your item is defective
  • Your item is damaged
  • You received the wrong item

We’ll assess the issue and make it right as quickly as possible.

8. Are there items that cannot be returned?

Yes, some items are non-returnable, including:

  • Perishable goods (food, plants, etc.)
  • Custom or personalised items
  • Personal care products (beauty items)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If unsure, Contact Us before purchasing.

9. Do you offer exchanges?

We do not process direct exchanges.The fastest way is to:

  1. Return your item (if eligible)
  2. Place a new order once your return is approved

10. When will I receive my refund?

Once we receive and inspect your return:

  • You’ll be notified if it’s approved
  • Refunds are issued to your original payment method within 10 business days

Please allow extra time for your bank or card provider to process the refund.
If it has been more than 15 business days, contact us through our Contact Us page.

11. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order details. You’ll always see the full cost before payment.

12. Is shopping at Livaro safe?

Yes — we use secure payment systems to ensure your personal and payment information is protected at all times.

13. How can I contact Livaro for support?

How can I contact Livaro for support?

You can reach us anytime at our Contact Us page for:

  • Order support
  • Returns & refunds
  • General enquiries